Our Availability and Response Policy

At BB & Co. Acres, we understand the importance of timely communication and support. We are committed to providing you with the best possible service, ensuring that your inquiries and concerns are addressed promptly. Our team is available to assist you throughout most of the day, Monday through Friday.

Our Response Time Commitment:
- Email: We strive to respond to all emails within 1 day. In most cases, you will receive a response within a few hours.
- Text Messages: For text inquiries, we aim to reply within 3 days. However, we prioritize urgent matters and will address them as soon as possible.

Why Choose Us:
- 24/7 Availability: Our customer support is available during business hours to cater to your needs whenever they arise.
- Efficient Response: We are dedicated to keeping our response times as short as possible, ensuring that your concerns are heard and addressed swiftly.
- Open Communication: Please feel free to reach out with any questions or concerns you may have. We are here to help and are committed to providing you with the best possible service.

Contacting Us:
Should you need immediate assistance or have urgent questions, please do not hesitate to contact us. You can reach out via email or by texting. We are always ready to assist you and look forward to helping you with any inquiries you may have.

Thank you for choosing BB & Co. Acres for your equine lifestyle. We are here to ensure your experience is seamless and satisfactory.